Refund Policy

To whom it may concern,

Initiating a Refund

If a customer wishes to request a refund for a service they have purchased from us, they need to follow these steps:

1. Contact Our Customer Hotline

Before initiating a refund, customers should contact our dedicated customer hotline. Our friendly and knowledgeable customer support team is available to assist with any questions or concerns and will guide you through the refund process.

2. Provide Necessary Information

To process the refund efficiently, customers should be ready to provide the following information when they call our customer hotline:

   • Your booking or order number

   • Details about the service or booking

   • A brief explanation of the reason for the refund request

Once the customer has contacted our customer hotline and the refund request is approved, we will process the refund as promptly as possible. Refunds will be issued using the original payment method unless otherwise agreed.

Contact Information

• Email:shalomresortyala@gmail.com
• Phone: +94 773855686
• Address: Shalom Resort Yala,217, Mahasenpura, Tissamaharama